Return Policy
Return Policy
We value our customers and want you to love the items you purchase without any stress about buying something you might not like. We understand the challenges of online shopping and are committed to providing top-notch service to ensure you have a pleasant shopping experience with us!
Return Policy
Changher.co accepts returns or exchanges for items purchased on our website within 30 days from the purchase date, under the following conditions:
- The item shows no visible signs of damage.
- All original packaging is intact.
- Any signs of damage will affect the return eligibility of the item.
- Returns or exchanges are not accepted after 30 days from the purchase date.
To track your order, please use the tracking page provided on our website. Ensure that you are available to receive the delivery when contacted by the courier. We are not responsible for unsuccessful deliveries if you cannot be reached. Our courier partners ensure that your order is delivered to your address, and it is your responsibility to receive the package. This policy helps us manage the high volume of orders efficiently.
To complete a return, we may request a receipt or proof of purchase (order confirmation email) with your order number.
For all return or exchange requests, please contact us at support@changher.co and provide your order number and reason for the return or exchange. We will process your request according to the guidelines outlined on this page.
Exchanges (if applicable)
For all exchange requests, please contact us at support@changher.co and provide your order number and reason for the exchange. Your request will be processed according to the policies described on this page.
Return Shipping (if applicable)
You will not be responsible for shipping costs to return your product.
If you are returning an item valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive the returned item.
Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email to notify you of the receipt of your return and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
Late or Missing Refunds (if applicable)
There is often a processing time between financial institutions before a refund is posted (usually 1-3 days). If you haven’t received your refund after this period, please email us at support@changher.co, and we will investigate the issue further.
Damaged Items
If you receive a damaged or defective item, please report it to our support team at support@changher.co within 48 hours of receipt. If you do not report the damage within this timeframe, we may not be able to address your claim. We use timestamp information from tracking links and delivery confirmation from the carrier when reviewing damage claims or returns.
Feedback
We welcome your feedback, questions, or any concerns you may have. Please email us at support@changher.co to let us know how we are doing. We highly value your feedback and continually strive to improve our service.